General Questions

Once you have made your choices and booking there is nothing more to pay for your accommodation. The apartment provides everything you will need to enjoy your stay. You may decide to use some of the pay per view services on Virgin Media, but there are many other channels to watch which are already paid for as part of your accommodation.

All Electricity and Gas is provided as part of your stay. The apartment is double glassed and is very easy to heat. A flame effect gas fire in the drawing room provides additional comfort on winters nights. But it’s use is more likely used to enjoy the effect rather than the need for heat.

In order that the property can be cleaned and prepared, we ask that you do not arrive before the agreed arrival time. This is normally between 3 pm – 6pm but it may be possible to arrange a time out with this. Departure time is before 10.00am on your last day.

Details of the property address will be sent to you on completion of your booking. Arrangements for key delivery/collection will be made or special arrangements can be made to personally welcome you to the apartment at a mutually agreed time.

Parking Pay and Display on street parking is available on Northumberland Street and many of the surrounding streets and charges vary per street. Charges are 8.30pm-5.30pm – Mon-Fri & free all weekend. Please do not use the residents parking as you can be ticketed at any time.
24hr Parking is available at the Q Park Omni on Greenside Row & NCP in Leith Street.
You can also park in the Long Stay section at Edinburgh Airport and travel into the city on the new tram network.

The names of the people in the booking can be changed by emailing us at any time, so long as the number of guests does not exceed the maximum capacity of the property.

There is a sliding scale for refund of your booking:

Yes, so long as the number of guests does not exceed the maximum capacity of the property (2) and you inform us as early as possible.

The apartment has been restored and furnished with adult use in mind. If the extra person exceeds the maximum occupancy of the property (2) it would not be possible.

There is a strict No Smoking policy within the property. This includes E-Cigarettes.

Sorry there is no telephone available.

Yes there is a hi speed (100meg) broadband line installed at the property. There is a wireless hub installed with connection network and password marked on the top of the box.

There is a gas flame effect fire in the living room fireplace. A new model with the most up to date safety features has been installed; instruction on its use is within the Welcome Pack within the property. The fireplace in the bedroom has been disconnected.

Sorry the apartment is not suitable for pets. We keep the flat as allergen free as possible as many guests experience allergies to pet hair etc, we took the decision not to allow pets.

When a description states that an amenity pub, shop, visitor attraction is within walking distance, we class this as within “15 minutes” walk away.

The apartment is on the raised ground floor with three stone steps leading up to the building with a further step to access the apartment. The apartment has one level access into and throughout, wheel chair access into the bathroom would be difficult, but as it is a wet room there are no obstacles to negotiate.

It is our policy as a company not to take bookings for single sex parties, hen parties and stag nights.

In the unlikely event you have cause for complaint; the matter should be brought to the attention of the owner as soon as possible. If it is urgent, then please contact the owner using the mobile number provided in the Welcome pack.

Any damages should be brought to our attention as soon as possible. If it is urgent, then please contact us using the mobile numbers provided in the Welcome Pack. If smaller items are damaged such as glasses, plates etc, please do not replace them, as we will replace them with the same style. Just let us know what has been damaged and leave a contribution to it’s replacement.

We only have a short turn around on days we have back to back bookings, so it would be most helpful if you could carry out the following on departure:

Please leave the apartment tidy, place rubbish in the recycling bins.
Kitchen – Please leave the kitchen in a clean state and, all dishes are clean and dry before they are put away.
Bathroom – Please place any used bottles and packets in the appropriate recycling.
Laundry – Please place all towels, kitchen towels, robes and bath mats in the laundry basket (It’s in the cupboard off the bedroom). If you wish to remove the bedlinen please place it with the other laundry.

We would be delighted to receive Feedback about your stay. If you have cause for complaint we would prefer you contact us immediately so we have opportunity to investigate.

We release dates available for the property around 6 months in advance. Should you wish to book for the following year please contact us through the contact for m on this website and we can make arrangements for this.